Faq
Frequently Asked Questions
How do I use the code I received?
Log in with your account (if you don’t have an account, click here to create one), access to your personal area and click on the Gift Card section. Add the code you received via email to check the amount at your disposal.
You might also insert the number of your Gift Card at checkout, and the credit will be scaled on your purchase.
Where can I check my Gift Card balance?
Log in to your personal area to check the balance of your Gift Card, otherwise you can insert the code of your Gift Card at checkout.
Do I need to activate the Gift Card?
No, activation is not required. The Gift Card is immediately ready to use!
Do I need to use the amount of the Gift Card all at once?
No, you can use the amount of the Gift Card in several purchase solutions. Any remaining credit can be used for future purchases on our website and in our Flagship Stores of Florence, Milan and Rome.
Does it have an expiration date?
Yes, you can find the Gift Card expiration date in the email you received with the code. You can also check the expiration date in the Gift Card section in your personal area.
Can I buy everything?
Yes, no worries! You can use your gift card to purchase sunglasses, optical frames and accessories. It is also valid on products on sale or promotion.
I gifted a Gift Card but the recipient has not received the email with the code.
Check the spam box of your email or contact our support by sending an email at [email protected] that will immediately assist you.
